Are you struggling to get your team to perform at the top of their game? It doesn’t have to be that way.
The author of Banish The Bottleneck, Simon Chaplin, took his practice from 6 team members to more than 20 in less than 4 years. Since 2012 he has been helping accountants just like you to get the best from their teams.
In Banish the Bottleneck he helps you turn your unproductive and unengaged team members into the (almost) perfect team you deserve.
This book will help you…
- Use the SOCKSUP process so you stop micromanaging your team and get home on time
- Understand the 3Qs so every member of the team knows exactly what they are doing week in and week out
- Implement The Famous Five Key Performance Indicators (KPIs) every accountancy practice must measure to manage performance
- Cherry pick from a further 18 fantastic KPIs to dramatically boost the profitability of your practice
- Use the HEFFF process when a team member is underachieving to reignite their commitment and enthusiasm for your practice
- Adopt the TARR Matrix to ensure you delegate almost anything and everything to your team
- Engage your team with fun exercises so everyone feels more connected, energised and committed than ever before
If you implement just a fraction of the content of this book you’ll be able to remove yourself as the bottleneck in your practice and work less, earn more and deliver exceptional service to your customers.
And…
You will also receive as a gift from Simon…
- The Know, Like and Trust exercise so you can get to know your team better. You might be surprised how much you have to learn!
- A simple team member survey you can use to gather team member views before your Away Day.
- The BSOCK and PSOCK Excel template Simon uses to record the KPIs at GreenStones.
- Away Day agenda with timings for a productive off-site day with your team.
- A Skills Matrix to help you grow your team into customer managers so they can look after them brilliantly.
- A hidden video called ‘How to use the Skills Matrix in your practice’ so you can start delegating those tasks and developing your team now.
- A working template of a ‘Letter of Expectation’ so you can see how to get absolute clarity on outputs for an underperforming team member.
- And lastly, you’ll get a PDF of the GreenStones ‘money’ Simon talks about in the ‘Make It a Game’ section of this book so you can use it as a template to motivate your team.
What people say about Simon Chaplin
“Simon is at the forefront of thinking in business. His revolutionary operational process for his team is an example of why he gained an Investors in People Gold award. Simon really cares and goes to the nth degree to deliver fantastic customer service. Any business which needs help must have a meeting with Simon.”
Rob Walsh
Owner and Managing Director, Clear Vision Accountancy Group
“I’ve spoken at and attended literally thousands of conferences. No one has inspired me like Simon. Get this – he’s an accountant! But he’s clearly a great leader, he runs a truly awesome business, he inspires his clients to do great things and no one I’ve ever seen reaches out and grabs an audience the way Simon does. Ideas flow from him at an amazing rate – and they’re not just ideas but literally things that Simon does in his business. That’s the really cool part. Get to know Simon either through his book (it’s great, too), his speeches, or indeed by becoming a client. Whichever one (or ones!) you choose, it’ll be one of the smartest business decisions you’ve ever made.”
Paul Dunn
Chairman, BUY1GIVE1
“I’ve known Simon for a little over 18 months. During that time, Simon has been a source of inspiration on how an innovative firm should be run. Recently I listened to Simon speak on his business development ideas, in particular his passion, BRAVEST Business. As always, I found him truly inspiring and challenging to the norms of the profession.”
Stuart Ramsay
Owner, Accountancy Extra
“I spent an interesting and stimulating two days at a summit where Simon was one of five guest speakers. I learnt how he provides excellent service to his customers, involves his team, and how to transform our own business. His ideas force you to challenge your more conventional thinking and practices – he’s truly inspirational and I would recommend using him to anyone that wants to truly change their business.”
Tony Kensington
Aspirations Accountancy